1. Registration Confirmation Automation and Reminders
Purpose: Confirm attendance and build anticipation
What to Include:
Registration confirmation with webinar details (for Live Webinars only)
Calendar links (Google, Outlook, Apple) (for Live Webinars only)
What they'll learn preview
Tech requirements and backup access (for Live Webinars only)
Social sharing buttons
Email reminders
Timeline: Immediately after registration
2. Attendance Tracking & Segmentation
Purpose: Tag prospects based on engagement level for personalized follow-up
What to Include:
"Attended" vs "No-Show" tags (for Live Webinars only)
Engagement duration tracking (25%, 50%, 75%, or 100%)
Order page visitor tracking
Timeline: Real-time during webinar
3. Post-Webinar Sales Sequence (Attendees)
Purpose: Convert engaged attendees into customers
What to Include:
Email 1 - Immediate (0-2 hours):
Thank you + replay link
Key resources mentioned
Soft offer reminder with bonus
Email 2 - Day 1:
Client transformation story
Specific results and timeline
Clear purchase CTA
Email 3 - Day 2:
Handle main objections from Q&A
Risk reversal elements
Limited-time incentive
Email 4 - Day 3:
Social proof compilation
Multiple testimonials
Urgency building
Email 5 - Day 4:
Personal story/behind the scenes
Cost of inaction
Final offer presentation
Email 6 - Day 5:
Last chance messaging
Cart close/bonus expiry
Final deadline
4. No-Show Recovery Sequence
Purpose: Re-engage registrants who missed the live event
What to Include:
Email 1 - Immediately After:
"Sorry we missed you" message
Replay link (shorter availability)
Key highlights they missed
Email 2 - Day 1:
Abbreviated value content
Different angle on main problem
Replay reminder
Email 3 - Day 2:
Case study or success story
Alternative entry-point offer
Final replay notice
5. Customer Onboarding Automation
Purpose: Ensure new customers get started and stay engaged
What to Include:
Immediate:
Purchase confirmation
Access credentials
Welcome video
Quick-start guide
24 Hours:
Personal congratulations
First steps checklist
Support contact info
3 Days:
Progress check-in
Common questions answered
Community access
1 Week:
Success tips
Advanced resources
Engagement encouragement
6. Cart Abandonment Recovery
Purpose: Capture sales from interested prospects who didn't complete purchase
What to Include:
1 Hour After Page Visit:
Gentle reminder about their interest
Address common hesitations
Easy purchase link
24 Hours Later:
Different angle or additional bonus
Payment plan options
Testimonial focus
3 Days Later:
Final reminder with urgency
What they'll miss out on
Last chance messaging